Marika joined DPM in 2016 and is passionate about establishing a culture of organisational excellence and innovation. Her role is to drive optimal business performance helping improve the overall customer experience. She has over 18 years experience across consulting, postal logistics, utilities and financial services. Marika is a Change specialist and a Lean/Six Sigma Master Black Belt practitioner. She’s also a member of the Australian Organisational Excellence Foundation and is one of the Foundation’s Business Excellence Evaluators.